Did you know:
. . . conflict is the engine that drives innovation and that it should be managed rather than resolved?
. . . INCOSE's Competency Model lists "negotiation" as a competency essential to requirements management, verification and validation, and acquisition and supply?
. . . problems with conflict, persuasion, and negotiation can be handled using skills and techniques that can be easily learned and, with practice, applied in many aspects of your professional and private life?
This tutorial will offer you not only an awareness of the issues around negotiation, persuasion, and conflict management but will introduce you to practical knowledge and skills that can make you a better, more persuasive, negotiator and equip you to better manage conflict from the position of a participant or mediator/facilitator whether at work or in your private life. It will cover the foundation and use of communication, influence, interest-based problem-solving in personal and professional settings.